Greetings
I would want to appreciate the timely service provided by Mr Pratik Prakash Jondhale and Miss Huma Malik (Customer service officer) of Axis Bank Loan department Goregaon West.
He/she put in great effort to resolve my query and his/her service was very satisfactory.
Kindly consider this as a serious appreciation.
I visited Axis Bank Loan Branch, Goregaon on 04th July 2023 relating to my Home Loan. I had a pleasant experience at this branch. Right from the Security Guard to the Customer care Executive were polite and helpful. My job was done in less than an hour here. Thanks to Ms. Taheera Ansari for her prompt assistance and expediting the necessary paper work and also a especial thanks to Mr. Aman for giving correct information on the phone before I visited the branch.
** Remarks : Good service + Helpful/Knowledgeable Customer service staff = Happy/Satisfied Customers **
It's all about staff and got a very quick service from Prachi Kasare, people have really rated very less for this center may be due to the waiting time
Reduce the waiting time which will enhance your ratings
Also, do not visit during lunch hours as the service will be slower
Visited the branch twice, and both times, Aman was really helpful and patient in providing detailed information.
Thank you once again, Aman
Truly appreciate your service.
Today i have visited Axis bank loan Centre - Goregaon (dt.19th April 2023.) there Service level as very good . specially Mr.Pratik ( customer service exc.) and the girl (as i don't now her name )which was in reception ( May i help u counter ) guided me very well. and solved my problem . I thank both of you .. , kept it up...
Very professional
Very efficient
Very humble
Definitely 5 star from my side.....👍🏻👌😊
There are limited number of customer care counters in this center (only two when I visited on 23 Oct 2020). Hence, wait periods are very long (2 hours in my case). Make sure that you take token number from the security guard the moment you reach there.
I found that customer care executive are reasonably knowledgeable. They respond patiently even when facing heat from angry customers.
I was informed by a customer care executive that Andheri loan center (HDIL) does not have many visitors and wait period is relatively short there.
Good service , helpful staffs visited for my loan request they helped me alot
I am very happy to Axis loan center Service.guys are very helping nature.
A good bank to bank with but the only hitch is some of the staff who are not bothered for their clients. Faced similar experiences in couple of their branches. The timings should also be increased so as to be convenient for the common man.
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