One Saturday morning, a month back, my security called me stating the MSEB DP, which is inside our premise for our society, is sparking and generating fumes. Went downstairs to check and could see flames at one joint. Called up MSEB helpdesk 1912 immediately, provided the basic details like Account No, etc., and the type of complain. I pushed the lady on the other side of the phone to send someone ASAP before the DP blows up. Until now, I was totally worried but the lady kept me on call and asked all the other details and claimed that MSEB people are on their way. Frankly, I did not believe her. This call might have gone in for 3-4 minutes and surprise, surprise. Even before my call ended, the 2 MSEB gentleman were on site. They fixed the issue in next 10-15 min., gave their number to me, in case of any observation on that fix and went back to their next job.
This was my FIRST EVER GOOD EXPERIENCE with any kind of GOVT or SEMI GOVT body. Kudos to you MSEB!
This contact number does not belong to MSEB office,
this is toll free number of Pune Municipal Corporation. Please remove this number as citizens are getting confused. Thanks
Staff is cooperative and understanding.
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