It's happy to say that it's open in my building.Me and my frds are very fund of ice cream.Late night or day time jab man kiya we get into to the store have a scoop.I don't have words to say about ice cream of Baskin Robbins it's delicious.Happy eating.

Myself, my wife and in-laws walked into BASKIN ROBBINS_KASPATE WASTI_WAKAD sometimes in between 10:30 PM to 11:15 PM on 24-March-2016 - the idea was to enjoy some nice ice-cream after a good dinner.

Well, the ice-cream was not bad at all - in fact, tasted great. The quality of the ice-cream was also good. Decently priced as well.

The staff, however, needs to be much more caring, attentive and sensitive towards the needs of all its customers. For example, the staff (he) was extremely busy watching movies on the T.V. while we tried hard to place our orders; he, for a moment, seemed to be so busy watching the movie that he was completely lost within the T.V. - he was so much engrossed in his movie-watching staff that our requests for orders did not even seem to reach his ears. Finally, he woke up and our orders could see the light of the day... 😊

Also, the staff needs to be fully knowledgeable about his business so that he does not present himself like a fool in front of all his customers. And why do I sound harsh over here might be what you are pondering over right now !!!
Well, believe me, I have a very strong reason to do so. When I had asked the staff member about whether they are available for review in ZOMATO, I heard back a loud "NO SIR, WE ARE NOT. SORRY, SIR !!!". But, here you are - reading my review of BASKIN ROBBINS_KASPATE WASTI_WAKAD in ZOMATO !!! 😄

The other possibility could be the deliberate intention of the staff to hide from his customers the fact that they are available in ZOMATO for review (if this is so, its really, really hard to understand the reason behind it though). However, if that really is the case, then I will shout this out really, really LOUD - BE HONEST AND TELL THE TRUTH PLEASE TO ALL YOUR CUSTOMERS. LEARN TO DO BUSINESS ETHICALLY. ABOVE ALL, RESPECT ALL YOUR CUSTOMERS.

#OVERALL CLEANLINESS - This is another problem which I noticed was very much evident. All the used spoons, cups laid around on the table tops here and there. However, since those tables (and believe me, they are very, very few in numbers) inside the shop are where you expect your customers to enjoy what you offer, isn't it the duty of BASKIN ROBBINS to keep them neat and clean? These are at the very basics and core of delightful customer service. And forgetting your basics doesn't help you a single bit !!! When a customer leaves, simply clean up the table - why wait for a new customer to come in, see all the mess around and then shout at you to clean up stuffs????
In short, BASKIN ROBBINS_KASPATE WASTI_WAKAD needs to take seriously into consideration the matter of cleanliness.


#AMBIENCE - Sort of OK inside. However, since the space inside is quite less, I firmly believe that people sometimes would, most obviously, be forced to enjoy BASKIN ROBBINS ice-cream outside when all the tables inside have already been occupied. This should be quite an usual scenario, I believe. And here's where it all boils down to - outside, BASKIN ROBBINS do not even have any basic seating arrangements; leave aside a decent ambience. That's not a fair deal for any of your customers, is that???

However, having said all, I would also definitely lobby for the fact that if enjoying real quality ice-cream is in your minds, go and give BASKIN ROBBINS a real try. You should not be disappointed, I believe and quote me when I say so....😊